Privacy Policy
Effective Date: August 9, 2026
Roan Psychology, PLLC ("Roan Psychology," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when you visit roanpsychology.com (the "Website").
This Privacy Policy explains what information may be collected through the Website, how that information may be used, and how information submitted through the Website may be handled.
This Privacy Policy applies only to information collected through this Website. It does not replace or modify our Practice Policies, which describes how protected health information is handled in connection with psychological services.
1. Information We Collect
Information You Voluntarily Provide
You may voluntarily provide personal information when you contact us through the Website. Depending on the information requested on the Contact page, this may include information such as your name, email address, telephone number, and the contents of your message.
Please avoid including detailed information about your mental health, diagnosis, treatment history, medications, or other sensitive health information in a website contact form.
Information Collected Automatically
When you visit the Website, certain information may be collected automatically by Squarespace and our analytics services. This may include information such as:
IP address or related network information;
browser and device information;
operating system;
pages visited;
referring website or webpage;
date and time of visits; and
information about how visitors interact with the Website.
This information is generally used for website operation, security, performance, and understanding how visitors use the Website.
2. Cookies and Similar Technologies
The Website uses cookies and similar technologies. Cookies are small files or pieces of information stored on your device when you visit a website.
Some cookies are necessary for the Website to function properly. Others may be used for analytics and performance purposes.
The Website is hosted by Squarespace, which uses certain cookies and similar technologies to provide and operate its services and may provide analytics regarding Website usage.
We also use Google Analytics to help us understand Website traffic and how visitors interact with the Website. Google Analytics may use cookies and similar technologies to collect information about Website usage.
We do not use cookies for the purpose of selling your personal information.
Where available, you may manage certain cookie preferences through the Website's cookie-consent tools and through your web browser settings.
3. How We Use Information
We may use information collected through the Website to:
respond to inquiries and communications;
provide information about our practice and services;
operate, maintain, and secure the Website;
understand how visitors use the Website;
improve the Website and its content;
identify and address technical problems; and
comply with applicable legal obligations.
We do not use information submitted through the Website to make clinical decisions.
4. Contact Form Information
If you submit information through the Website's Contact page, the information you provide may be transmitted electronically to Roan Psychology so that we can respond to your inquiry.
Because a general website contact form is not intended to serve as a method for communicating detailed protected health information, please avoid submitting sensitive medical or psychological information through the Contact page.
If you become a patient, information related to your psychological services will generally be collected and maintained through the practice's designated systems and procedures rather than through this Website.
5. Analytics Services
Squarespace Analytics
The Website is hosted on Squarespace. Squarespace provides analytics and performance tools that may collect information about Website visitors and their interactions with the Website.
Google Analytics
We use Google Analytics to understand Website traffic and usage. Google Analytics may collect information such as information about your device and browser, pages viewed, and interactions with the Website.
We use Google Analytics for website analytics and performance purposes. We do not intentionally configure Google Analytics to collect protected health information.
6. How We Share Information
We do not sell your personal information.
Information collected through the Website may be processed by service providers that help us operate the Website and its analytics, including:
Squarespace, which hosts and provides services for the Website; and
Google, through Google Analytics.
These providers may process information in accordance with their own privacy policies and terms.
We may also disclose information when reasonably necessary to comply with applicable law, legal process, or a valid governmental request, or when necessary to protect the rights, safety, or security of our practice, Website, visitors, or others.
7. Protected Health Information and HIPAA
This Website is not intended to collect detailed protected health information (PHI).
As a psychology practice, Roan Psychology, PLLC is subject to federal and state requirements governing the privacy of protected health information in circumstances where those requirements apply.
Our Practice Policies provide additional information about how protected health information may be used and disclosed in connection with psychological services.
This Website Privacy Policy does not replace our Practice Policies.
8. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect information collected through the Website.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted through the Internet.
9. Data Retention
We retain information collected through the Website for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining appropriate business records, operating the Website, analyzing Website usage, and complying with legal obligations.
The retention of information processed by third-party services such as Squarespace and Google Analytics is also governed by the settings and policies of those providers.
10. Third-Party Websites
The Website may contain links to websites operated by other organizations or individuals. We are not responsible for the privacy practices, content, or security of those websites.
We encourage you to review the privacy policies of any third-party website you visit.
11. Children's Privacy
This Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Website.
If you believe that a child has provided personal information through the Website, please contact us so that we can take appropriate action.
12. Your Privacy Choices
You may choose not to provide personal information through the Website. You may also use your browser settings to control certain cookies and similar technologies.
If you have submitted information through the Website and would like to ask about that information, you may contact us using the information below.
Depending on applicable law, you may have additional rights concerning your personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Website, services, technology, or applicable legal requirements.
When we make changes, we will update the "Effective Date" at the beginning of this Privacy Policy. We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy or the privacy practices of this Website, please contact:
Roan Psychology, PLLC
116 Agnes Rd STE 200
Knoxville, TN 37919
Phone: (423) 202-2257